Rabu, 30 Maret 2011

[A385.Ebook] PDF Ebook Aerodynamics of Road Vehicles: From Fluid Mechanics to Vehicle Engineering (Premiere Series Books)From Society of Automotive Engineers I

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Aerodynamics of Road Vehicles: From Fluid Mechanics to Vehicle Engineering (Premiere Series Books)From Society of Automotive Engineers I

For years, engineers have turned to Aerodynamics of Road Vehicles as their 'bible' on this field. The fourth edition continues this tradition. Much of the material has been substantially revised, and new chapters on wind noise and motorcycles have been added. Aerodynamics of Road Vehicles thoroughly covers the fundamental principles that influence vehicle performance, handling, safety and comfort.

An excellent introduction to the topic for the novice or student and a useful refresher and reference for the expert, the book focuses on:

* The fundamentals of fluid dynamics as related to vehicle aerodynamics * Specific experimental results * Design strategies, showing how existing individual results can be applied to specific problems * Development techniques, as related to different types of wind tunnels, on-road tests and numerical methods.

The aerodynamics of passenger cars, commercial vehicles, sports and race cars, and motorcycles are dealt with in detail. Related fields that are influenced by aerodynamics are also covered, including the effects of aerodynamics on fuel economy, directional stability, engine cooling, and passenger comfort.< /p>

Contents include:

* Introduction to Automobile Aerodynamics (including a section on its history) * Some Fundamentals of Fluid Mechanics * Performance of Cars and Light Trucks * Aerodynamics Drag of Passenger Cars * Directional Stability * Function, Safety, and Comfort * Wind Noise * High-Performance Vehicles * Commercial Vehicles * Motorcycles * Engine Cooling * Heating, Ventilating, and Air Conditioning of Passenger Cars * Wind Tunnels * Measurement and Test Techniques * Computational Fluid Dynamics

Aerodynamics of Road Vehicles is an indispensable book for vehicle engineers, designers, researchers, and those working in government regulatory agencies. It is also an excellent introduction for students, and an insightful look for the enthusiast at why vehicles behave as they do. The book covers aerodynamic principles of: Passenger cars; Commercial vehicles; Sports and race car; Motorcycles. By reading this book, vehicle engineers and designers will be able to: Apply general rules to solve your own design problems; Develop test techniques and design strategies to maximise aerodynamic effectiveness. Car enthusiasts will gain an understanding of: Why vehicles behave as they do; The factors affecting vehicle performance, handling, safety, and comfort. Students will learn: The fundamentals of aerodynamics and its application in the 'real-world' of vehicle design; How to apply specific experimental results as general rules to solve design problems./P

  • Sales Rank: #1074881 in Books
  • Published on: 1998-02
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.50" h x 7.75" w x 2.00" l, 4.00 pounds
  • Binding: Hardcover
  • 918 pages

Language Notes
Text: English (translation)
Original Language: German

Most helpful customer reviews

1 of 1 people found the following review helpful.
Best book I have read on the subject so far
By Paul McIntosh
I have been learning CFD as a hobby and found most books just jump into the math and can be tough going. This one gives a good overview and gave me an intuitive understanding of the area. It is packed full of good information (over 900 pages!) and although 10 years old it is still relevant. It was probably a lot more expensive when it was first released but now at less that $100 it is a bargain.

My only gripe was I would like to see more on motorbikes. The section on motorbikes is good but you are expected to derive streamlining information from other sections to apply to motorbikes. This is not a big ask but it would be more perfect for me as that is what I bought the book for.

I also like it as it in metric but that might put others off.

0 of 0 people found the following review helpful.
Great Purchase
By Alberto
Very good purchase! The best book for this subject. SAE books is the reference for all technologies automotive. Aerodynamics of Road Vehicles is great book and has all information about Fluid Mechanics to Vehicle Engineering. Is a good acquisition for new students or experts.

0 of 0 people found the following review helpful.
Five Stars
By Harerton D.
Fantastic book!

See all 7 customer reviews...

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Sabtu, 26 Maret 2011

[B966.Ebook] Download Ebook Trees & Other Poems (Classic Reprint), by Joyce Kilmer

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Trees & Other Poems (Classic Reprint), by Joyce Kilmer

For permission to reprint these poems, I thank the editors of The Century Magazine, The London Spectator, The Catholic World, The Ave Maria, The I ndependent, The New York Times Review of Books, The New York Times Sunday Magazine, Harper s Weekly, The Bellman, The Smart Set, The Lyric Year, Collier s Weekly, The New World, The Churchman, and Poetry: AM agazine of Verse.
(Typographical errors above are due to OCR software and don't occur in the book.)

About the Publisher

Forgotten Books is a publisher of historical writings, such as: Philosophy, Classics, Science, Religion, History, Folklore and Mythology.

Forgotten Books' Classic Reprint Series utilizes the latest technology to regenerate facsimiles of historically important writings. Careful attention has been made to accurately preserve the original format of each page whilst digitally enhancing the aged text. Read books online for free at www.forgottenbooks.org

  • Sales Rank: #1597374 in Books
  • Published on: 2012-07-09
  • Original language: English
  • Dimensions: 9.00" h x .19" w x 6.00" l,
  • Binding: Paperback
  • 82 pages

About the Author
Joyce Kilmer

Most helpful customer reviews

12 of 12 people found the following review helpful.
And you thought he was British!
By Lydia Herro
I first heard of Joyce Kilmer when I was about 13, when I encountered his poem,"Trees", in an collection of 20th century poetry. At the time, I knew nothing of Kilmer, so I asked about him. I heard that he was a British soldier, a bachelor who wrote poetry in the early years of the 20th century. For some reason, I didn't look into him until I found this book. The depth of his"Old Poets" and (of course) "Trees" encouraged me, as a young poet, to remember why I fell in love with poetry to begin with. And, by the way, I am proud to name him as a fellow American, who served his country and his wife and 5 children to the last. I am glad to find some one who shares my views, for the most part, and enjoyed this edition immensely. Now, to find a good hard-cover copy.:/ P.S Check out his essays.They are humorous, and some are very thought provoking.

6 of 6 people found the following review helpful.
Delightful
By Nikki
I tried this book because I wanted to read the poem "Trees" that I kind of remembered from my childhood. There was much more to the poem than I had thought and I also enjoyed reading the other poems. Many of them I had not read before and I found them fascinating. They are older poems and they painted vivid pictures in my mind of the things the authors wrote about. Well worth taking the time to read. I am going to memorize the poem of the title "Trees" so that I can enjoy it over and over again.

7 of 7 people found the following review helpful.
A+++++
By Grace
On the whole, the book was beautiful. Emotionally moving at all times. Inspiring. "Trees" is one of Kilmer's best known peices, but the gems glowing within the rest of these pages are priceless. "Poets", "To A Young Poet Who Killed Himself", "Love's Lantern", "Vision", "As Winds That Blow Against A Star", "Citizen Of The World", "The House With Nobody In It", 24 more. His humble honesty, incredible insight, and several works dedicated to his wife, Aline, move you to feel yourself within the pages. Truly a work of a master in his realm of truth. A must read for any poetry lover.

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Selasa, 22 Maret 2011

[O508.Ebook] Ebook Download Log Construction Manual: The Ultimate Guide to Building Handcrafted Log Homes, by Robert Wood Chambers

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The Log Construction Manual tells you what you need to know to build your own handcrafted log home shell. This is a comprehensive and thorough guide to how to scribe-fit logs to each other, cut notches, and build roof support systems of large, round, naturally-shaped logs.

The Log Construction Manual is packed with information that is available nowhere else — including the Log Selection Rules, Chambers' brilliant and simple method for choosing which log to use next; detailed instructions for building handcrafted log roof trusses; step-by-step directions for laying out sill logs for any design or floor plan; how to cut state-of-the-art compression-fit saddle notches; methods to keep notches and grooves tight over time; allowing for settling and shrinkage of log walls; scribing tips that pro's use; and much more.

  • Sales Rank: #175195 in Books
  • Brand: Brand: Deep Stream Press
  • Published on: 2002-10
  • Original language: English
  • Number of items: 1
  • Dimensions: .68" h x 8.56" w x 10.74" l,
  • Binding: Paperback
  • 272 pages
Features
  • Used Book in Good Condition

Review
"An indispensible guide for those who are going to build . . . by the leading log building instructor in North America." -- Log Home Living Magazine

"An indispensible guide for those who are going to build . . . by perhaps the leading log building instructor in North America." -- Log Home Living Magazine

"Fantastic ! Chambers casts light into some of the darkest corners of log building. Buy it. Read it." Bill Olsen -- Log Building News

"Fantastic! In one book Chambers casts light into some of the darkest corners of log building. Buy it. Read it." -- Log Building News

From the Publisher
The Log Construction Manual has been the best-selling log-home how-to book since it was first published in 2002. This 2006 edition has a section of color photos, and updated black and white photos throughout. Hundreds of photos and drawings compliment the clear and easy-to-read information that Chambers provides to beginners and experienced log builders.

From the Author
I have written the Log Construction Manual as a textbook for learning the trade of handcrafted, scribe-fit, log construction. It is used by log building trade schools throughout the world, but is written for people who want to build or help-build their own log home. My book clearly explains what you need to do to build the walls and roof of scribe-fit log homes.

Most helpful customer reviews

77 of 77 people found the following review helpful.
The State-of-the-Art
By Empire Builder
I just finished reading this book, and I have to say that it is head-and-shoulders above every other log home construction book I've read. The illustrations are superb, and the tone of the text is very objective and factual. In contrast to books with the "this is how I've been building log homes for XXX years" attitude, Chambers' approach is "I didn't invent it, but so far this is the best way I've found to do this particular task. If I find somebody else doing it a better way in the future I'll start doing it that way." Chambers not only isn't afraid of not-invented-here ideas, he positively embraces them! There is even a chapter on the structural engineering of log trusses, written by a structural engineer (fancy that).

Chambers also covers the subject comprehensively, from the highest-level ideas (his chapter on settling is fascinating) to the lower-level details (proper chainsaw stance for cutting the lateral groove, for instance).

Let me contrast this a bit with Mackie's "Owner-Built Log Home". Mackie's book is a good read, because he's a terrific wordsmith and he really conveys the pleasure of building your own log home. But his illustrations aren't nearly as clear as Chambers', and he tends to write for an audience that already understands a lot of wood joinery terminology and procedures. "Then we did this, and this, and this," and I'm like, "whoa, did you skip a few steps there?" I often found myself re-reading a page several times because I just couldn't envision what he was doing in my mind's eye. Chambers never leaves you wondering.

I think both books have a place on your bookshelf, but if you really want to learn the most hands-on information in a single book, this is the one.

2 of 2 people found the following review helpful.
Log Construction Manual: The Ultimate Guide to Building Handcrafted Log Homes
By Ken T. Chow
Log Construction Manual: The Ultimate Guide to Building Handcrafted Log Homes is an excellent book. lots of details and great narration. I am building my own log house. the information is very informative.

12 of 14 people found the following review helpful.
In need of update
By Douglas Sky
This is an excellent "Manual". Most all the info you need if you want to build a hand scribed round log cabin,but no color pictures. If your looking for technical building info this is your book. I bought almost every book available on log homes building and I wouldn't be with out this if you plan to build one yourself. Not much on house plans or pic's though.

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Senin, 21 Maret 2011

[V245.Ebook] Free PDF Analysis Without Paralysis: 12 Tools to Make Better Strategic Decisions (2nd Edition), by Babette E. Bensoussan, Craig S. Fleisher

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Since the publication of the original edition, the importance of interpreting business data has become mission critical for professionals in all types of businesses.  These professionals have discovered the benefits of business analysis to address their organizations most crucial strategic and tactical challenges.  The Second Edition of this successful guide to business analysis, shows readers how to apply analytical tools without having to mire themselves in advanced math or arcane theory. Analysis Without Paralysis teaches readers the fundamentals of business analysis through the use of 12 core tools. Each tool will make the way readers assess and interpret their business' data more effective, accurate, and actionable.  Accessibly written, the authors walk readers through the entire business analysis process and then explain ad illustrate each of today's most valuable analysis tools so business professionals will be able to make better decisions about their company's strategy and operations--and achieve better results.  The Second Edition includes three new analytical tools and updates all of the prior edition's cases. For each tool, the authors present clear descriptions, context, rationales, strengths, weaknesses, step-by-step instructions, and case study examples.

  • Sales Rank: #843186 in Books
  • Published on: 2012-09-27
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.10" h x 1.00" w x 6.00" l, 1.17 pounds
  • Binding: Hardcover
  • 288 pages

From the Back Cover

Fully Updated: More techniques, New examples!

The Practical, Easy-to-Use Guide to Strategic and Business Analysis for Every Decision-Maker


More and more decision-makers are recognizing the immense potential of business analytics for developing winning strategies and making better choices. This friendly, plain-English guide to business analysis will help you choose the right tool, use it properly, and apply the results–without burying you in advanced math or theory!

 

Babette Bensoussan and Craig Fleisher walk you through the entire business analysis process and thoroughly demystify each of today’s 12 most valuable analysis tools. Their practical insights and realistic case studies will help you transform data into insight, transform insight into strategy, anticipate emerging threats and opportunities, and build powerful competitive advantage!

 

Covers these tools:

• BCG Growth/Share Portfolio Matrix

• Competitor Analysis

• NEW! Driving Forces Analysis

• Financial Ratio and Statement Analysis

• Five Forces Industry Analysis

• Public Issues Analysis

• NEW! Product Life Cycle Analysis

• Scenario Analysis

• Macroenvironmental (STEEP/PEST) Analysis

• SWOT Analysis

• Value Chain Analysis

• NEW! Win/Loss Analysis

 

If you’re a manager or business owner, you need tools to make better decisions–about business strategy, marketing, competition, positioning, product development, and much more. In Analysis Without Paralysis, Second Edition, two renowned experts on business analysis and strategy bring you those tools, in plain English!

 

Babette Bensoussan and Craig Fleisher teach you exactly what you need to know to use these tools, even if you’ve never performed business analysis before. They begin with a practical, realistic introduction to the analysis process, and then walk you through twelve essential analysis techniques.

 

You’ll master classic approaches like SWOT analysis and Porter’s Five Forces, as well as the latest approaches to competitor, financial, issue, and value chain analysis. Bensoussan and Fleisher guide you through analyzing global, social, political, and macroenvironmental challenges that will shape the future of your business. In this edition, they also add three new techniques–Driving Forces, Product Life Cycle, and Win/Loss–plus new example data throughout.

 

For every tool, the authors present clear descriptions, context, rationales, strengths, weaknesses, step-by-step instructions, and case studies. The result: a book you can rely on to address any strategic or business challenge–whatever your role, experience, industry, or environment.

 

Don’t just collect data–use it for competitive advantage

Uncover correlations, assess trends, identify performance gaps, and identify your best opportunities

 

Get truly actionable outputs from your analysis

Perform future-oriented analysis that leads to better competitive strategies and tactics

 

Use analysis to anticipate and adapt to rapid change

Get early warnings of emerging threats–and respond more quickly

About the Author
Babette E. Bensoussan (West Chatswood, Australia) is Managing Director of the MindShifts Group, a company specializing in competitive intelligence. She is widely recognized and sought after for her expertise in competitive analysis and has consulted with clients from Fortune 500 companies.
 
Craig S. Fleisher (Madison, Wisconsin) is Chief Learning Officer at Aurora WDC, a professional services firm specializing in intelligence. A globally active consultant, executive educator and speaker, Fleisher is widely considered to be the "Dean of Competitive and Market Intelligence Analysis."

The two authors also collaborated on foundational competitive intelligence books Business and Competitive Analysis (FT Press, 2007) and Strategic and Competitive Analysis (Pearson, 2003).

Most helpful customer reviews

12 of 14 people found the following review helpful.
Proscriptive without being restrictive
By Bunyyup
In "Analysis without Paralysis," Bensoussan and Fleisher present an even dozen methods for conducting analysis for businesses that lead to results and not to endless "paralysis by analysis."

I really liked this book! It was well written and is a great resource if you are working in the consumer products world. I came at this as a general process analyst, operations research type guy.

The book is very well written and edited. The style is conversational. You could imagine being in an interactive meeting with Bensoussan and Fleisher as you read the book.

The first two chapters describe the role of analysis in business and the generic analysis process respectively. At first blush, I was not keen on the generic chapters, but it did provide a framework for the reader to compare the dozen in-depth analysis techniques described in the rest of the book.

Each analysis technique chapter begins with a description and purpose section that quickly tells you if this is a technique that you want to invest more time reading about or trying to apply. Then, the chapter goes through a more or less detailed description of the process and products associated with the technique. Each chapter concludes with Endnotes for further reading, and that was very helpful.

One caveat is in order, this book is exactly what it claims to be, a business resource. If you work in the social world or non-profit sector, many of the techniques will still be useful, but you will have to do some significant translation. That is not a bad thing, but it is an important point from an expectation standpoint.

The authors also did not treat all analysis techniques as being equal. They spent considerably more pages on Growth/Share Portfolio analysis, Five Forces Analysis, and Financial Statement analysis than the other areas. Growth/Share can be applied to the non-profit sector in an abstract way as can Five Forces Analysis. Financial Statement analysis is not so helpful if you are using societal good or utility as your drivers rather than dollars and cents.

Product Lifecycle analysis was presented in a survey form, and you have to stretch a bit to use it in a service industry. It is even more of an abstraction if you want to use these techniques in a non-profit setting.

Some of the more useful techniques for the government and non-profit worlds, e.g., SWOT analysis, were more survey chapters than detailed looks.

All in all, this is a good book for any manager responsible for process development or execution, and it is a great book if you work in the consumer products world.

In service,

Rich
The Original Dr. Games since 1993

10 of 12 people found the following review helpful.
Great intermediate level resource for strategic analysis in business
By Todd I. Stark
I found this a very good intermediate level book on strategic analysis for business. The tools are well chosen and diverse, the format explains the use and rationale of each tool very well, and the examples are contemporary, relevant, interesting, and relatively easy to follow. This is intermediate level because it does require some general understanding of markets, business processes, and analytic techniques, but the techniques and the level of explanation in this book are still suitable to people who are not professional analysts. That is, I think any experienced upper level manager should be able to pick up this book and understand and begin to use at least most of these techniques in their own business with a little study and effort even if they have never used them before.

This book also stands out among business books in providing a brief but solid grounding in the origin and theory of each technique, followup reading, and both the strengths and teh weaknesses of each technique, rather than just presenting examples and case studies. I think this book is a great resource for any reflective business strategist. The biggest caveat I would raise about this book is that it is focused very specifically on general business strategy, that is, navigating markets and finding better ways to allocate resources across business units in order to be more profitable. It would be difficult to apply most of this information to other kinds of analysis or strategy.

7 of 9 people found the following review helpful.
Best primer on Business Analysis tools without having an MBA
By Amazon Customer
Great book to learn a diverse set of tools for business. The authors took a pretty boring, academic and hard to grasp subject and made it enjoyable. Complex models, such as BGC Portfolio Matrix and Porter's Five Forces Industry Analysis, are clearly explained. The strengths and weaknesses of each tool are explained, along with a method of how to complete the tool. Each tool was well illustrated and contained a case study to see a practical application of the tool.

I found the strongest chapters were on Financial Statement Analysis, SWOT, and Win/Loss Analysis. Even if you don't have to do much analysis for your business you need to know how to read financial statements. SWOT and Win/Loss analysis are needed for everyone - and this book avoids the superficial treatment and use of those tools. The book points out for example that SWOT analysis s supposed to flesh out strategic opportunities in contrast to the organizational capabilities - not be a "why they should buy from us" spin tool as it is usually used for.

The book has a large gap - how to research and quantify much of the data needed to do analytical work. Some tools, for example, you have to develop and rank various criteria. This book offers no quantifiable method for doing that ranking - making the results subjective and arbitrary, the very things analysis is supposed to eliminate or at least minimize. Understandably this book isn't about research methods but without explaining how to get good inputs none of theses tools will be effective. Most tools require accurate and in-depth information on markets and competitors. How do you get that data? Other tools require establishing various outcomes and criteria to be studied. How is that done in a way that doesn't lend itself to the analyst's biases or spin? You won't find those answers here. To perform a credible analysis you will need to get a better resource that fleshes out the method and gives you empirical methods of developing, sorting, and ranking input data.

That said, I haven't found a better book that puts together a wide assortment of business analytical tools and explains them sufficiently to know when and where to use each. With a companion book on how to do competitive/market research, this will be an invaluable and often used resource on my bookshelf.

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Jumat, 18 Maret 2011

[V201.Ebook] Ebook Download Seven Steps to Mastering Business Analysis, by Barbara A. Carkenord

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Seven Steps to Mastering Business Analysis, by Barbara A. Carkenord

This book provides a how to approach to mastering business analysis work. It will help build the skill sets of new analysts and all those currently doing analysis work, from project managers to project team members such as system analysts, product managers and business development professionals, to the experienced business analyst. It also covers the tasks and knowledge areas for the new 2008 v.2 of The Guide to the Business Analysis Body of Knowledge (BABOK®) and will help prepare business analysts for the IIBA CBAP® certification exam.

KEY FEATURES
-Explains the business analysis fundamental concepts and terms for new analysts in language they can understand
-Presents detailed explanations of business analysis strategies, tasks and recommended techniques, and includes examples of successful and less-than-successful project situations to enhance learning
-Provides valuable insights for experienced business analysts and project team members performing analysis and critical thinking work in order to reach a higher level of success
-Includes knowledge area keys throughout the text that map BABOK competencies to tasks or techniques discussed, in a manner that will help prepare the business analyst for the IIBA CBAP certification exam
-WAV offers a free downloadable business analysis planning white paper and a series of template worksheets that can be customized to fit the needs of all organizations -- available from the Web Added Value Download Resource Center at jrosspub.com

  • Sales Rank: #104285 in Books
  • Brand: Brand: J. Ross Publishing
  • Published on: 2008-10-14
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x 7.50" w x 1.00" l, 1.45 pounds
  • Binding: Paperback
  • 384 pages
Features
  • Used Book in Good Condition

Review
Seven Steps to Mastering Business Analysis is a definite must read for every business analyst. The topics, both practical and concrete, will provide indisputable value to your career development and to your projects.
--Russ Pena, CBAP, Vice President & Sr. Business Analyst, SunTrust Banks

Seven Steps to Mastering Business Analysis, Barb Carkenord has gone beyond what we discuss in the BABOK to address the real challenges business analysts face in the workplace. I wish this book had been available years ago, but I am glad that BAs have the opportunity to benefit from it today! --Kevin Brennan, CBAP, Vice President, Body of Knowledge, International Institute of Business Analysis

Seven Steps to Mastering Business Analysis, Barb Carkenord has gone beyond what we discuss in the BABOK to address the real challenges business analysts face in the workplace. I wish this book had been available years ago, but I am glad that BAs have the opportunity to benefit from it today! --Kevin Brennan, CBAP, Vice President, Body of Knowledge, International Institute of Business Analysis

About the Author
Barbara Carkenord, CBAP, is President and co-founder of B2T Training, an organization that developed the first comprehensive business analysis training program in North America. This training and business analysis certification program has been a model for other training organizations. Ms. Carkenord has over 20 years of business analysis experience gained in various industries such as manufacturing, insurance, and banking. She possesses detailed knowledge and experience in many structured approaches and methodologies and is a core team member of the IIBA BABOK creation committee. Her areas of expertise include business analysis, high-level design, quality assurance, and project management. She earned her MBA from University of Michigan and began her career in the information technology area as a programmer, systems analyst, business analyst, and project manager. She is a frequent speaker at industry conferences, has authored many articles on business analysis and is the editor of the bridge business analysis magazine.

Most helpful customer reviews

9 of 9 people found the following review helpful.
good reference book
By Carolina Gil
Good book for an applications developer want to be business analyst. This book is easy to read and is concrete. It depicts the responsibilities of a Business Analyst, and points out the skills I need to improve or to learn to make a transition to that profession.

36 of 38 people found the following review helpful.
What a Business Analyst Does
By H. Thomas
This is easily the best organized and best written book in my Business Analysis library. A couple are more amusing and a couple are more challenging, but this is the best overall. Well worth the price.

This is not a book about softtware development. It is about the analyst role (business analyst, systems analyst, business process analyst) and the range of ways that an analyst can deliver value. This book would be ideal for a development manager to use to argue for analyst positions on a development team or to write a job description for a business analyst. Experienced analysts will find it valuable when writing a resume, practicing interview questions, or writing annual goals -- because it reminds the analyst of all the little things that business analysis contributes. New analysts will find it valuable to identify new skills to develop and hints on how to handle the enduring challenges of the role.

4 of 4 people found the following review helpful.
Very informative book
By Reviewer of sorts
I have read the first few chapters and already find it very useful and informative.

The author is obviously very experienced and has included useful annecdotes to back up the reasoning behind her theories.

I am only just starting out in the BA industry and it is re-assuring to know that a BA's job is exactly what I had expected it to be. It is not going to be something overly complicated. The book puts things into the right perspective and gives a proper understanding of what the job expectations are.

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Jumat, 11 Maret 2011

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London published Fiction

  • Sales Rank: #4017910 in Books
  • Published on: 1994-01
  • Original language: English
  • Binding: Hardcover
  • 640 pages

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Rabu, 02 Maret 2011

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Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College), by James A. Fitzsimmons, Mona J. Fit

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

  • Sales Rank: #2014843 in Books
  • Published on: 2014
  • Number of items: 1
  • Binding: Paperback
  • 524 pages

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